PRIVACY POLICY

 

For better gaming experience,

Thank you for your support for our PlayAI Game Studios. This privacy policy ("Privacy Policy") has been adopted to explain how We collect, store, and use the information collected when users connect with Our Services. This policy applies to all of our games. BY INSTALLING, USING, REGISTERING TO OR OTHERWISE ACCESSING THE SERVICES, YOU AGREE TO THIS PRIVACY POLICY AND GIVE AN EXPLICIT AND INFORMED CONSENT TO THE PROCESSING OF YOUR PERSONAL DATA IN ACCORDANCE WITH THIS PRIVACY POLICY. We reserve the right to modify this Privacy Policy at reasonable times, so please review it frequently. Your continued use of Services will signify your acceptance of the changes to this Privacy Policy. If you have any concerns about providing information to us or it being used as described in this privacy policy you should not use our games or other Services.

 

What types of information do we collect

Broadly the information we collect about you relates to the type of device you are using, how you play our games (such as levels attempted and purchases made), other games or apps you use on your device and may include information that you submit when creating an account with us or which you allow us to access when you connect to your social network accounts through our games or Services. We may also collect information from advertising platforms and partners and other third parties such as information about purchases and interests.

 

Non-personal identification

 

For purposes of this Privacy Policy, "non-personal data" means information that does not directly identify you. The types of non-personal data We may collect and use include, but are not limited to: application properties, including, but not limited to application name, package name and icon installed on your device. Your check in (include like, recommendation) of a game will be disclosed to all our users. We may collect non-personal identification information about players whenever they interact with our games. We may collect non-personal information including, without limitation:

*Installed application name and version, the data of install, frequency of use, country and channel.

*Your mobile device brand and model

*Your mobile operating system

*IP address of your mobile device

*Support Related Information.

The data we collect depends on the context of your interactions with us, the choices you make, including your privacy settings, and the products and features you use. The data we collect can include SDK/API/JS code version, browser, Internet service provider, IP address, platform, timestamp, application identifier, application version, application distribution channel, independent device identifier, iOS ad identifier (IDFA), Android ad master identifier, network card (MAC) address, and international mobile device identification code (IMEI) The equipment model, the terminal manufacturer, the terminal device operating system version, the session start / stop time, the location of the language, the time zone and the network state (Wifi and so on), the hard disk, the CPU, and the battery use, etc.

 

If you communicate with us via our support section or via email, we may also collect your email address, name and any information voluntarily submitted by you in connection with such support (for example, your name and particular support query or request). Such information will only be used to help us with product improvement and provide you with support services. It will not be connected with any other information collected from you on or through the Software & Services.

 

Personal Information

Personal information collected by us is information voluntarily provided to us by you when you create your account or change your account information. The information includes your game checkins, likes, dislikes, recommendations and messages.

 

We may use collected personal data for purposes of analyzing usage of the Services, providing customer and technical support, managing and providing Services (including managing advertisement serving) and to further develop the Services and other our services and products. We may combine non-personal data with personal data. But unless the Law forces us, we will not share any personal data with any unaffiliated third party for any purpose.

 

The personal data and information includes:

 

Your mobile device's unique identifier (UDID)

Your email address used to login the social network

In-game transaction identifiers and purchases

Your device types and its OS version

The local language and country settings on your device

Disclosure and Transfer of Personal Data

 

We collect and process personal data on a voluntary basis and it is not in the business of selling your personal data to third parties. Personal data may, however, occasionally be disclosed in accordance with applicable legislation and this Privacy Policy.

How do we use collected information?

We may use the information we collect about you for a number of purposes. These include providing our games and other services to you, optimizing the games and services we provide, enabling in-app purchases, storing your progress through our games, enabling social network integration, providing customer service support when you need it. For more information, see below. We may also use your information for research or analysis. Finally, there may also be other reasons why we need to use your information, such as maintaining records or protecting our legal rights. A more detailed description of how we use your information is set out below.

 

Use of Personal Data

 

We may disclose your personal data to third parties as required by law enforcement or other government officials in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose you or us to legal liability.

 

We may also disclose your personal data to third parties when We has a reason to believe that a disclosure is necessary to address potential or actual injury or interference with our rights, property, operations, users or others who may be harmed or may suffer loss or damage, or We believe that such disclosure is necessary to protect our rights, combat fraud and/or comply with a judicial proceeding, court order, or legal process served on us. To the extent permitted by applicable law, we will make reasonable efforts to notify you of such disclosure through our website or in another reasonable manner.

 

Besides, if we become involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice before personal information is transferred and become subject to a different privacy policy.

Read Phone State and identify

Read the state of the phone so as to start identifying the caller when you are making or answering a call. We may collect and share precise location information, through methods such as mobile "SDKs" (mobile technologies that operate similar to web-based "cookies"). This location information may be used by itself, aggregated, or combined with mobile identifiers (such as IDFAs and Android IDs), and shared with third parties, for purposes related to advertising, analytics, attribution (e.g., measuring ad performance), analytics and research. You can remove your consent to having your location data collected by changing the settings on your device. (Certain services may lose functionality as a result.) You can "opt out" of various third party uses Apple's and Android's advertising identifiers through device settings, as well.

Location Information that allows us to periodically determine your location, including your location relative to and within third party merchant locations. We may collect this information even if you are not logged in to the application.

 

Providing and optimizing our Services

We use your information to enable us to provide our games, websites, advertising and other Services to you and to optimize all of them so that we can make them the best they can be for you and all our players. This will include use and analysis of aggregated data to make sure that our games work properly on all devices and are as enjoyable as they can be for all our players.

 

- Customer Services

We use your information, including data that you provide directly to us in communications, to provide you with support through our customer service channels when you need it. We may also use it to contact you, for example as part of customer service or to send you updates about our games and services. Finally, we will use your data to manage your account and relationship with us and improve your experience when you use our Services.

 

- Analytics and Research

We use analytics tools, which may include third party analytics tools, to collect information about how you play our games and those tools may use cookies or other similar tracking technologies. We may use your data to carry out research, surveys or to engage directly with you, for example by sending you communications (including by email), for these purposes.

 

- Legal uses

We may use your data as required or permitted by any applicable law. As a specific example, if you live in the European Union, this would include for the purpose of providing VAT invoices where we are required to do so by law or where requested by you.

 

Sharing your information

Except as stated in this privacy policy, we will not share your personal data with any third party unless you have given us permission. We may share anonymized data, where we have removed any personal data, with other parties.

1) Information we collect (behavioral, IP, game download)

2) Why (to serve more relevant advertisements)

3) Who we pass to (trusted business partners)

Should you breach the terms and conditions or terms of use relating to any of our Products, or if we are under a duty to disclose any information to comply with a legal obligation, we may be forced to disclose your information to a relevant authority. Any disclosure of personal information will be made in accordance with US law and legislation.

 

Safeguards

 

We follow generally accepted industry standards and maintain reasonable safeguards to attempt to ensure the security, integrity and privacy of the information in our possession. Only those persons with a need to process your personal data in connection with the fulfillment of their tasks in accordance with the purposes of this Privacy Policy and for the purposes of performing technical maintenance, have access to your personal data in our possession. Personal data collected by us is stored in secure operating environments that are not available to the public. To prevent unauthorized on-line access to personal data, we maintain personal data behind a firewall-protected server. However, no system can be 100% secure and there is the possibility that despite our reasonable efforts, there could be unauthorized access to your personal data. By using the Services, you assume this risk.

 

Other

 

Please be aware of the open nature of certain social networking and other open features of the Services which we may make available to you. You may choose to disclose data about yourself in the course of contributing user generated content to the Services. Any data that you disclose in any of these forums, blogs, chats or the like is public information, and there is no expectation of privacy or confidentiality. We are not responsible for any personal data you choose to make public in any of these forums.

 

If you are under 15 years of age or a minor in your country of residence, please ask your legal guardian's permission to use or access the Services. We take children's privacy seriously, and encourage parents and/or guardians to play an active role in their children's online experience at all times. We do not knowingly collect any personal information from children below the aforementioned age and if we learn that we have inadvertently gathered personal data from children under the aforementioned age, we shall take reasonable measures to promptly erase such personal data from our records.

 

We may store and/or transfer your personal data to its affiliates and partners in and outside of EU/EEA member states and the United States in accordance with mandatory legislation and this Privacy Policy. We may disclose your personal data to third parties in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our stock and/or assets or other corporate change, including, without limitation, during the course of any due diligence process provided, however, that this Privacy Policy shall continue to govern such personal data.

 

We regularly review its compliance with this Privacy Policy. If We receive a formal written complaint from you, it is our policy to attempt to contact you directly to address any of your concerns. We will cooperate with the appropriate governmental authorities, including data protection authorities, to resolve any complaints regarding the collection, use, transfer or disclosure of personal data that cannot be amicably resolved between you and us.

 

Legal Basis for Data Processing

 

We process Personal Data for the purposes set out in this Privacy Policy, as described above. Our legal basis to process personal data includes processing that is: necessary for the performance of the contract with you (for example, to provide you with the services you request and to identify and authenticate you so you may use the Sites); necessary to comply with legal requirements (for example, to comply with applicable accounting rules and to make mandatory disclosures to law enforcement); necessary for our legitimate interests (for example, to manage our relationship with you, to ensure the security of our services, to communicate with you about our products and services); and based on consent by our customers (for example, to place certain cookies and to share your information with third parties for advertising purposes).

 

International Transfers of Personal Data

 

Our business may require us to transfer your Personal Data to countries outside of the European Economic Area ("EEA"), including to countries such as the People's Republic of China or Singapore. We take appropriate steps to ensure that recipients of your Personal Data are bound to duties of confidentiality and we implement measures such as standard contractual clauses. A copy of those clauses can be obtained by contacting our Help Center.

 

Changes to this policy

Our Privacy Policy may change from time to time. We will post any Privacy Policy changes on this page. We will not make any material retroactive changes to this Privacy Policy, including for changes involving the use of your Personal User Information, without your affirmative consent. We last updated our privacy policy on September 10th, 2023, the key changes made are recorded in a change log here. Changes on September 10th, 2023 Clarified what kind of information we collect and how we use collected information

 

Contact us

If you want to contact us about any of the matters relating to this privacy policy, please contact our customer services.

 

Email: playaigamestudio@gmail.com